DSS offices are closed to the public but staff continues to work onsite or remotely to provide services. For questions call 704-336-3000. More specific info included below.
Food & Nutrition Services (FNS) – Intake & Redeterminations
We encourage customers to apply online at https://epass.nc.gov/CitizenPortal/application.do or through a mail for all applications and recertifications. To receive a mail-in application and assistance in applying for benefits, call 704-336-3000. Recertification paperwork is automatically mailed to the customer's last known mailing address. Completed recertification packets should be mailed to 301 Billingsley Rd Charlotte NC 28211. If recertification paperwork was not received and the case is due for recertification, customers can complete the process online using ePASS at https://epass.nc.gov/CitizenPortal/application.do Customers can also call Customer Connect at 704-336-3000 for recertification assistance.
Adult and Family & Children's Medicaid
Customers can apply online using ePASS (https://epass.nc.gov/CitizenPortal/application.do). After the application has been submitted online, a DSS employee will reach out to complete the interview by telephone.
Low Income Energy Assistance Program (LIEAP)
Customers can apply online through ePASS at https://epass.nc.gov/CitizenPortal/application.do or complete a mail-in application. To receive a mail-in application, call 704-336-3000.
Mecklenburg Transportation Services (MTS)
For transportation scheduling, call 704-336-4547.
Senior Congregate Nutrition Program (SCNP)
SCNP has closed all congregate meal sites and is delivering meals to food insecure customers. For confirmation on a food delivery, call 704-432-1111. The Department of Social Services hotlines operate 24 hours a day, seven days a week to receive reports of suspected abuse or neglect. To report abuse of seniors or the disabled, call 704-336-CARE (2273). To report abuse, neglect or human trafficking of children, call 980-31-HELPS (43577).
Center for Community Transitions:
LifeWorks! classes and support groups are suspended. We'll have a small team to direct and inform clients and refer them to emergency basic needs. Networking clients will still be able to sign in and receive gift cards and bus passes. For Formerly Incarcerated Transitions (FIT) clients, we're taking precautionary measures and shifting to virtual support via telephone, text and email. (704) 374-0762
Community Culinary School of Charlotte:
On Monday, March 16, at the recommendation of the Health Department, we sent our students home until further notice. It's our intention to provide support for our students and our alumni staff, many of whom are in fragile financial circumstances, in the interim. We will make a decision about resuming training based on future guidance from experts and public health officials.And, following Governor's orders, our Café is open for TAKEOUT ONLY, offering curbside service, from 10:30 am – 2:00 pm Monday – Friday. We want to serve you, so call us at 704-375-4500 to place your order